Do you have a passion for...

Creating unforgettable experiences for guests
Building strong and lasting relationships with owners
“Whatever it takes” mindset, entrepreneur spirit, and desire to put guest and owner experience above anything else?

Do your thrive in a fast-paced environment where every day is a little different? If that sounds exciting, you may have found your dream job!

Our mission is simple.

We maximize profits and make short-term rental investing passive for Owners and create predictable, consistent, and exceptional guest experiences.

How do we do it? We use technology, efficiency, processes, and automate almost everything...so we can spend human capital on what matters…creating exceptional experiences. We use data to outperform other STR’s in the market. We use designers to ensure properties catch the attention of guests. We give back to local heroes through our sister non-profit Airbo Community Foundation. We have decades of real estate experience and invest ourselves. We’re looking to grow, but we can’t do it without the right people. We’re not looking for employees. We’re looking for partners who want autonomy and the massive responsibility that comes with it. We want to empower YOU to create your business within ours. We are a results-driven company, and if it’s not fun, doesn’t make money, and doesn’t serve a higher purpose…we’re out. Read on, and let us know if this sounds like a fit.

Role Overview

As the Experience Advisor at Airbo, you will play a crucial role in fulfilling our mission on a daily basis. Your mission is to ensure our properties meet the Airbo Core Standards for guest satisfaction, build a long-lasting relationship with the owners, and create exceptional experiences for guests. This isn’t a job, this is your business, and we have the tools to empower you to grow it the right way.

The Guest Experience. KPI: 5-Star Review

*Create Incredible Stays for Guests: Simply follow the Airbo process, or go above and beyond to make it even more memorable.

*Impeccable Communication: Your are THE point of contact for guests, and must provide warm, informative, and helpful responses to inquiries, questions, and requests.

*Rapid Responses: It is crucial that communication with guests is quick and thorough from the time of inquiry, to check-out, and beyond.

*Community Advocate: It is crucial to know your market, the local businesses, and heroes. We are passionate about supporting local small businesses, providing accurate “local only” information to guests, and nominating local heroes to the Airbo Community Foundation.

*Continuous Improvement: The best idea always wins and doesn’t matter where it came from. If you have suggestions and ideas for us, we want to hear them. If you get constructive feedback from a guest, make it happen, or thank them and explain why it’s not possible.

Owner Advisor. KPI: Referral and/or Retention

*Their Trusted Partner: Establish, nurture, and maintain a strong relationship with your property owners that gives hem confidence in your ability to execute.

*Information: Property owners are all different and some will like more information than others. Before onboarding, get clear with what Airbo will provide, and set the expectations for additional information or reporting you'll provide.

*Owner’s Vision: Get clear on what the owner wants. Is it occupancy? Is it high ADR? Is it a mix of both? There are pros and cons to each, but as long as they have the information to make those decisions, it’s their choice.

*Problem Solve: Address any owner concerns quickly. We’re here to help if you need it. Never go to an owner without a possible solution.

KPI’s

*5 Star Reviews: They’re everything, and they’re so telling. If you’re getting 5 star reviews, guests are happy, If you have guests, you're getting bookings. If you’re getting bookings, owners are happy.

*100% Response Rate: Every single inquiry and review has a response.

*Repeat Guests: A recently made up statistic shows the 72.48% of people don’t stay with Airbnb because they don’t know what they’re going to get. When a guest likes the house, they’re 98.28% more likely to choose it again just because they know what they’re going to get.

*Owners are referring you.

*Owners are silent: Unless you’re friends with an owner, you shouldn’t hear from them very often. If you are, they either have a lack of confidence in you, or they’re controlling by nature. Generally speaking, a quiet owner is a happy owner.

*You don’t have to quit your day job: Efficiency, and using technology to be more human, is a core value. If you do this right, which is a lot of work up front, you’ll likely get to a point where you don’t even feel like you’re working. Continuously ask if there’s a better way. If there’s a problem, ask if it could have been solved preemptively. If so, solve it now so you never have to again. Use your time to create experiences and love on your guests, owners, and community.

Qualifications

*Positive Attitude

*An “always be learning”, coachable, problem-solving, “can-do”, "how can I help", growth, empowering, and serving mindset.

*Commited to learning new technology, follow processes, and ask for help when you’re unsure.

*Share ideas to make things better.

*Extreme passion for delivering outstanding guest experiences and building lasting owner relationships.

*Exceptional communication skills and attention to detail.

*A willingness to travel, drive, meet and exceed KPI’s.

*Ability to delegate to, and manage, other people.

*Strong resourcefulness.

*Acceptance that the KPI’s and role will adapt over time as needed to serve the mission.

To apply, click the link below, fill out the survey, and we’ll be in contact. Thank you!

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